Política de envío

Shipping Policy

Last updated: 09/01/2025

At Esferalma, we want your order to arrive safely and on time. Below, we explain how we handle shipping, processing times, and terms.

1) Coverage

  • We ship to the continental United States (48 states).
  • We currently do not ship to Alaska, Hawaii, or U.S. territories.
  • We do not offer international shipping at this time.

2) Order Processing

  • Processing time: 24–48 business hours from payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • We operate in Eastern Standard Time (EST – Orlando, FL).

3) Shipping Methods & Transit Times

  • Standard Shipping (3–8 business days) via USPS, UPS, or equivalent carrier.
  • Transit times are estimates and may vary due to weather, carrier delays, or other external factors.

4) Shipping Rates

  • We apply a flat shipping rate, shown at checkout before payment.
  • During special promotions, free shipping may apply for orders over a certain amount; this will be automatically reflected in your cart when eligible.

5) Tracking

  • Once your order leaves our warehouse, you’ll receive an email with a tracking number.
  • Orders with multiple items may arrive in separate packages (you will receive tracking info for each).

6) Addresses & P.O. Boxes

  • Please ensure your shipping address is complete and accurate (include apartment number, ZIP code, and phone number).
  • Shipments to P.O. Boxes are possible via USPS only. If we use UPS, we may require a physical address.

7) Changes or Cancellations

  • Orders can only be changed or canceled before they are shipped. Contact us ASAP at soporte@esferalma.com with your order number.
  • If the order has already been shipped, you must request a return according to our Return Policy.

8) Returned Packages / Incorrect Address

  • If the carrier returns the package due to an incorrect/incomplete address or repeated failed delivery attempts, we can resend it with an additional shipping fee.
  • In some cases, the order may be canceled and refunded (minus shipping and/or handling fees).

9) Packages Marked as “Delivered”

  • If tracking shows “Delivered” but you haven’t received it, check with neighbors, your front desk, or building manager. Wait 24 hours—some packages are marked delivered in advance.
  • If the package is still missing, contact us within 48 hours to open a claim with the carrier. We’ll do our best to assist you, but we cannot guarantee replacement until the investigation is complete.

10) Damaged or Incomplete Orders

  • If your order arrives damaged or missing items, email us within 48 hours with photos of the product and packaging at soporte@esferalma.com and include your order number.
  • Once verified, we may issue a replacement, refund, or store credit depending on availability.

11) Dropshipping & Fulfillment Centers

  • We work with partner warehouses and logistics centers. Your order may be shipped from multiple locations and arrive in separate packages.
  • Delivery time will not be affected, and you’ll receive tracking for each shipment.

12) Holidays & Exceptional Events

  • During peak seasons (e.g., national holidays), delivery times may be extended. We recommend placing your order in advance.

13) Support

Questions about your shipment?

Email us at soporte@esferalma.com with your order number.

We’ll respond within 24–48 business hours.

Note: Esferalma products are intended for spiritual and decorative purposes only. They do not replace professional medical, legal, or psychological advice, nor do they guarantee specific results.